As of: 5 October 2026
These Terms are a contract between you and GreenKey Information Management Corporation (“we”, “us”, “GreenKey”). BrickFlow is a trade name of GreenKey Information Management Corporation. They govern your use of the BrickFlow app at app.greenkey.site and related services (the “Service”).
Please read them. They include a limit on our liability (section 19), a disclaimer about AI-extracted data (section 9), and a statement that you are responsible for your own regulatory filings.
1. Acceptance
You accept these Terms by ticking the box at registration and clicking “Create account”. The box is unticked by default. If you create an account for a company or other organization, you confirm that you have authority to bind it, and “you” means that organization. If you do not agree, do not use the Service.
The Service is for businesses. You confirm that you are using it for business purposes, not as a consumer.
2. Accounts
- You must give accurate registration details and keep them current.
- You are responsible for everything done under your account, including by your users. Keep your password and sign-in methods secure and tell us right away at [email protected] if you suspect unauthorized use.
- An organization’s administrator can add and remove users, see all data in the workspace, and manage billing.
- You must be at least 18 and able to form a binding contract.
3. Free tier and paid plans
We offer a free tier and paid plans. What each includes, the limits of the free tier, and current prices are on our pricing page at brickflow.ca/pricing (the “Pricing Page”). The Pricing Page forms part of these Terms.
We may change the free tier’s limits or features on 30 days’ notice in the app or by email.
4. Card on file and overages
- A valid credit card is required to start, including on the free tier. We will not charge the card while you stay within the free tier’s limits.
- If you go beyond the free tier’s limits, or you are on a paid plan, we charge the card on file for usage above what your plan includes (“overages”), at the rates on the Pricing Page.
- We will show your usage in the app so you can see where you stand. If you want to avoid overages, stay within your limits or upgrade.
- Payments are processed by Stripe. You authorize us and Stripe to charge the card on file for all amounts due.
5. Fees, taxes and payment
- Fees are in Canadian dollars unless the Pricing Page says otherwise.
- Fees do not include taxes. We add HST, GST, PST or QST where required. If you are outside Canada, you are responsible for any local taxes or withholding, and must pay us the full invoiced amount.
- Paid plans are billed in advance for each billing period. Overages are billed in arrears.
- If a charge fails, we will retry and notify you. If payment is more than 14 days late, we may suspend the account until it is paid. Overdue amounts bear interest at 1% per month (12.68% per year).
- Fees paid are non-refundable except where these Terms or the law say otherwise.
- We may change prices on at least 30 days’ notice. Changes take effect at your next renewal.
6. Renewals and cancellation
- Paid plans renew automatically at the end of each billing period (monthly or annual, as you chose) until you cancel.
- You can cancel at any time in the app or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. We do not refund the unused part of a period.
- Cancelling a paid plan returns you to the free tier unless you also close the account.
7. Acceptable use
You agree not to:
- upload data you do not have the right to use, including utility data for accounts you are not authorized to access;
- break the law, or use the Service to harass, defraud or harm anyone;
- try to access other customers’ data, probe or test our security without written permission, or interfere with the Service;
- reverse engineer, scrape or copy the Service, or build a competing product using it;
- resell or sublicense the Service without our written consent;
- upload malware, or use the Service to send spam;
- use automated means to create accounts or exceed free-tier limits.
We may remove content or suspend accounts that break these rules (section 15).
8. Your data
You own your data. “Customer Data” means everything you upload to or connect with the Service: bills, utility data, building and tenant records, and the reports we generate from them. You keep all rights to it.
Licence to us. You give us a licence to host, copy, process, transmit and display Customer Data as needed to provide the Service to you, support you, keep the Service secure, and comply with law. This includes sending bills to our AI provider to read them (section 9).
Your responsibilities. You are responsible for Customer Data. You confirm that you have the rights and consents needed to upload it and have us process it, including any consent required from individuals (for example, tenants or utility account holders) under privacy law. You are the organization accountable for that personal information; we process it as your service provider.
Aggregated data. We may use data about how the Service is used, and anonymized or aggregated data that cannot identify you, a building or a person, to improve the Service and publish benchmarks. We will not identify you or your buildings in anything we publish without your permission. For energy data received from a utility through Green Button, we aggregate only after the data has been de-identified so that it would not directly or indirectly permit the discovery of the origin of the data.
Privacy. Our Privacy Policy explains how we handle personal information. It forms part of these Terms.
9. AI-extracted data and accuracy
The Service uses an artificial-intelligence model (currently Anthropic’s Claude) to read numbers off the bills you upload: usage, cost, billing period, account number and similar fields.
AI makes mistakes. Extracted values can be wrong, missing or mis-assigned. We show you what the model read so you can check it.
You must review before you rely. You agree to review extracted data, and any report built on it, before you use it for any decision, benchmark submission or regulatory filing. You are solely responsible for the accuracy, completeness and timeliness of any report, disclosure or submission you make to a regulator, utility, lender, tenant or anyone else, including ENERGY STAR Portfolio Manager, Ontario’s Energy and Water Reporting and Benchmarking (EWRB) program and similar programs. We are not responsible for penalties, fees or losses arising from a filing you make.
The Service does not give legal, engineering, tax or accounting advice.
10. Utility data connections, Green Button and ENERGY STAR Portfolio Manager
Utility data connections. You can authorize your utility to share your energy data with us through Ontario’s Green Button Connect My Data. You give that authorization through your utility’s own process, not through us, and your utility’s Green Button terms govern how it shares data with us. Your utility is not a party to these Terms, and the Service is not provided, licensed, warrantied or sponsored by any utility. For Hydro One customers, in the words Hydro One Networks Inc. (“HONI”) requires: “HONI is not a party to this Agreement, and shall have no liability whatsoever with respect to any of the services that are the subject of this contract. The services provided under this contract are not provided, licensed, warrantied or sponsored by HONI.” Green Button and the names of utilities are trademarks of their owners. We use utility names only to identify the connections available in the Service, and we do not use utility logos.
Green Button data. You confirm that you are the utility customer, or are authorized by the customer, for each account you connect. We use the data only for the scope and period you authorized, as set out in the Privacy Rules for Energy Data in our Privacy Policy and our cyber-security policy at brickflow.ca/security. We will not change those Privacy Rules or that cyber-security policy, as they apply to your energy data, without your prior consent; section 22 does not override this. You can revoke the authorization at any time through your utility or in the Service. When you revoke, we stop collecting data, destroy the access token and delete the energy data we hold within the time stated in the Privacy Rules. If a utility sends us data you did not authorize, we delete it and tell the utility. We are not responsible for your utility’s service or data.
ENERGY STAR Portfolio Manager. You can connect your Portfolio Manager account so the Service can read and update your properties and meters. Portfolio Manager is run by the US Environmental Protection Agency under its own terms. You are responsible for your Portfolio Manager account, and for reviewing what we send to it before you submit anything to a regulator.
Third-party services. Connections to utilities, Portfolio Manager and other services depend on those services. If they change or stop, parts of the Service may stop working, and that is not a breach of these Terms.
11. Confidentiality
Each of us may receive confidential information from the other: for example, your Customer Data and business details, and our non-public product information and pricing. Each of us agrees to use the other’s confidential information only to perform under these Terms, to protect it with reasonable care, and not to share it except with employees and contractors who need to know it and are bound by confidentiality. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law (with notice to the other party where allowed). These obligations last for three years after the account closes, and for Customer Data for as long as we hold it.
12. Our intellectual property
We own the Service, including its software, design, documentation, trademarks (including “BrickFlow”), report templates and the AI prompts and workflows we use. We give you a limited, non-exclusive, non-transferable licence to use the Service during your subscription in line with these Terms. You get no other rights.
13. Feedback
If you send us ideas, suggestions or feedback, we can use them without any obligation to you. You keep no rights in them.
14. Beta and pilot features
We may offer features labelled beta, pilot, preview or similar. They may be incomplete, may change or be withdrawn without notice, and may have bugs. They are provided “as is”, without any warranty, and our liability for them is limited as in section 19. We may ask for feedback on them.
15. Availability, suspension and support
Availability. We aim to keep the Service available and will tell you about planned maintenance when we can. We do not promise a specific uptime. There is no service-level agreement unless we sign one with you.
Support. We provide support by email at [email protected] during business hours in Ontario.
Suspension. We may suspend your access, in whole or in part, if: you break section 7; payment is overdue (section 5); your use threatens the security or integrity of the Service; or the law requires it. We will tell you why and restore access when the issue is fixed, where that is reasonable.
16. Term, termination and your data
- These Terms apply from the day you create an account until the account is closed.
- You can close your account at any time in the app or by email.
- We can close your account on 30 days’ notice for any reason, or immediately if you materially breach these Terms and do not fix the breach within 10 days of our notice, or if the breach cannot be fixed.
Data export. Before your account closes, and for 30 days after, you can export your Customer Data from the app or ask us for a copy in a common format (such as CSV and the original bill files).
Deletion. We do not delete Customer Data automatically. We delete it from the live system within 30 days after you ask us to, or after the 30-day export window once your account closes. Nightly database backups expire after 30 days. If we ever need to free storage, we may delete data from accounts with no sign-in for more than two years, after giving 30 days’ email notice so you can export it first. We may keep records we need for billing, tax (six years from the end of the tax year to which they relate), legal or security purposes. Green Button energy data follows the Privacy Rules for Energy Data in section 10 of our Privacy Policy.
Sections that by their nature should survive (including 5, 8, 9, 11, 12, 13, 18, 19, 20 and 21) survive termination.
17. Changes to the Service
We may add, change or remove features. If we remove a feature that is material to a paid plan, we will give you at least 30 days’ notice, and you may cancel for a pro-rated refund of any pre-paid fees for the period after the change.
18. Warranty disclaimer
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, conditions and representations, express or implied, including fitness for a particular purpose, merchantability, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that AI-extracted data, reports or benchmarks are accurate or will be accepted by any regulator or program.
19. Limitation of liability
To the fullest extent permitted by law:
- Cap. Our total liability to you for all claims arising out of or relating to the Service or these Terms, in contract, tort (including negligence) or otherwise, is limited to the fees you paid us in the 12 months before the event giving rise to the claim. If you are on the free tier and have paid no fees, our total liability is limited to CAD $100.
- Excluded damages. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, regulatory penalties, or the cost of substitute services, even if we were told they were possible.
- Exceptions. These limits do not apply to liability that cannot be limited by law, or to a party’s fraud or wilful misconduct.
You agree that these limits are a fair allocation of risk given the price of the Service.
20. Indemnities
By you. You will defend and indemnify us and our directors, officers and staff against third-party claims, and related costs (including reasonable legal fees), arising from: Customer Data; your breach of section 7 or 8; your regulatory filings or submissions; or your use of the Service in breach of law.
By us. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes a Canadian patent, copyright or trademark, and pay damages finally awarded or agreed in settlement. This does not cover claims arising from Customer Data, your modifications, or combination with things we did not supply. If a claim arises, we may modify or replace the Service, get a licence, or end your subscription and refund pre-paid fees for the remaining period. This is our entire liability for infringement claims.
The indemnified party must give prompt notice, let the indemnifying party control the defence, and give reasonable help.
21. Governing law and disputes
These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Each of us agrees that the courts of Toronto, Ontario have exclusive jurisdiction over any dispute, and waives any objection to that venue. Either party may still seek an injunction in any court to protect its intellectual property or confidential information. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
22. Changes to these Terms
We may update these Terms. We will post the new version with a new “as of” date and, for material changes, tell you by email or in the app at least 30 days before they take effect. If you keep using the Service after that date, you accept the new Terms. If you do not agree, cancel before the change takes effect.
This section does not apply to the Privacy Rules for Energy Data or our cyber-security policy as they apply to your Green Button energy data. Those change only with your prior consent (section 10).
23. Notices
Notices to us go to [email protected] (legal notices: copy to GreenKey Information Management Corporation, 64 Elmwood Place, London, ON N6J 1J2, Canada). Notices to you go to the email address on your account or appear in the app. Email notices count as received the next business day.
24. General
- Entire agreement. These Terms, the Pricing Page, the Privacy Policy and any order form or SLA we sign with you are the whole agreement between us about the Service. They replace any earlier discussions. Your purchase-order terms do not apply.
- Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or a successor to our business.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (other than payment obligations).
- Severability. If a court finds part of these Terms unenforceable, the rest still applies.
- No waiver. Not enforcing a term is not a waiver of it.
- Independent parties. We are independent contractors; nothing creates a partnership, agency or employment.
- Language. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.
25. Contact
GreenKey Information Management Corporation (BrickFlow) 64 Elmwood Place, London, ON N6J 1J2, Canada [email protected] | [email protected] | [email protected]